A Managed Service Provider relied on a manual audit process to assess Cisco Meraki networks before onboarding them into their managed services offering. Although the audit had a 5 business day SLA, it remained slow, labour-intensive, and prone to human error causing operational delays, deferred revenue, and inconsistent onboarding outcomes.
Nexivity developed an automated audit workflow that validated each Meraki network against a defined set of standards. As a result, onboarding could be completed the same day, enabling the MSP to accelerate revenue capture and improve service consistency.
Manual audit process that required up to 5 business days
High risk of human error leading to inconsistent audit results and rework
Delayed revenue recognition due to dependency on audit completion
Inability to scale onboarding as customer volume increased
Nexivity delivered an Automated Audit Workflow designed to validate Cisco Meraki networks against a comprehensive set of operational and compliance standards including naming conventions, logging and monitoring requirements, administrative access controls, and configuration policies.
The workflow produced a clear, actionable report highlighting deviations and required remediations. This allowed engineers to resolve issues immediately, enabling same-day onboarding and eliminating the delays previously caused by manual review cycles.
Automated audits reduced the onboarding timeline from 5 business days to a single day, delivering 5× faster activation and revenue realisation.
Faster onboarding meant managed services fees could commence on the same day.
Every network was validated against a well defined ruleset with zero human-error deviations, ensuring predictable onboarding quality.
The automated workflow reduced manual effort by 92%, enabling the MSP to onboard more customers without additional staffing or operational overhead.
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